30 DAY RETURNS
Standard Shipping (E-Express)
E-Express shipping is FREE for all orders above $50. For orders less than $50, a $4.99 shipping fee applies.
Courier Shipping (Surcharge)
You can choose from several couriers for express shipments, including UPS (no import tax for US residents), DHL, TNT, Aramex and DPEX. For Courier Shipping, the processing time is the same as above, but transit time is reduced to 2-7 working days depending on your chosen method. Exact transit times and charges can be found using the Shipping Calculator on the cart page.
All glasses are made to order (with the exception of frame-only options). The total shipping time is calculated as follows:
PROCESSING TIME (4-7 business days) + TRANSIT TIME (7-10 business days)* = TOTAL SHIPPING TIME
Processing includes the time needed to craft your prescription lenses, mount them onto your chosen frame and pack your order. For sunglasses, this is around 4 business days; for glasses, this is 5-7. Transit is the time required for your chosen shipping method to deliver your order.
*7-10 business days refers to the default E-Express shipping method (free over $50). " business="" days"="" excludes="" public="" holidays="" and="" weekends.<="" p="">
Here at MOONSPECS, we stand behind our products and service. If we happen to have sent you the wrong color, size or style, please contact us with your order ID within 30 days of receipt of your order. Clearly describe the problem, and best if you attach photos. Certain cases may require you mailing the item back to us. We will be more than happy to find a solution.
FOR MORE INFORMATION, PLEASE CLICK HERE: FAQ'S
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