To our amazing customers who've stuck with us through thick and thin:

We know you're probably sick (no pun intended) of hearing about COVID-19 and having your life disrupted in myriad ways. However, we wanted to reach out to you and offer you some clarity during this time of uncertainty.

Rest assured that our warehouse operations are mostly business as usual. We're maintaining safe and healthy service so that we can serve your vision needs as much as we can.

• Our ecommerce site and customer service are running as usual. Our CS team has always worked remote, so recent work-from-home policy implementation has little impact on us. You can contact us on via helpdesk.
• Shipping times have been affected. As of 12/05/2020, you can expect a delay of 4-5 weeks for all locations regardless of shipping method, due to a substantial reduction in flight frequencies and changes in overseas postal administration policies. Additionally, delivery to the certain countries been suspended until further notice. Please refer to the below list.